Refund policy

Returns

We want you to be satisfied with your purchase. Return eligibility and return periods may vary by product because our products are supplied and shipped by independent American manufacturers.

If you would like to return an item, please contact us before sending it back. We will provide return instructions and the appropriate return address for your product. Items returned without prior authorization may not be accepted.

To be eligible for a return, merchandise generally must be unused, in its original condition and packaging, and include proof of purchase. Certain products may be subject to manufacturer-specific return conditions or restocking charges. Any such restrictions applicable to a product will be communicated before an authorized return is processed.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can work with the manufacturer to correct the problem.

Return shipping

For ordinary returns, customers may be responsible for return shipping costs. For an item that arrives damaged, defective or incorrect, we will work with you and the manufacturer to arrange an appropriate resolution.

Non-returnable items

Certain items may not be returnable, including customized or personalized products, clearance/final-sale merchandise, gift cards, and other products identified as non-returnable before purchase.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or credit-card company may require additional time to post the refund.

Questions and return requests

Refund policy

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